Refund policy

pH3B Premium Beauty Brand Return Policy

We understand and appreciate that when you are purchasing our products, you are making an investment. For this reason, we have created what we hope is a return policy that strikes the right balance between flexible and sensible. 

To return a product within our 14-day return period, please send an email to to notify us of your intent to return an item or items. Please include your name, the items you plan to return, and the reason for the return. The product must be 1/3 or less used. We will refund all qualifying returns to your original method of payment within 7 days of receiving your return. Original shipping charges will not be refunded unless the return is a result of our error, in which case we will email you a return label to print out and use.

We will gladly replace any damaged or defective item immediately and will cover the cost of shipping the faulty product back to us. Please email customer service as soon as possible at or call us at 855.746.2774 in the event you receive damaged or incorrect products.